AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Malaysian operator Maxis has introduced a Gen AI assistant, Mia (Maxis Intelligent Assistant), developed in collaboration ...

ICAI has introduced the Self-Paced Module Test Portal for its Final Course students to take online tests at their own convenience. Students need to complete required learning hours in their chosen ...

The National Identity Management Commission (NIMC) has advised Nigerians to modify their National Identification Number (NIN) details only through its official self-service portal to ensure data ...

The Federal Civil Service Commission recruitment portal which has been opened for applications for dozens of vacancies in the service since January 27, will be closed on Monday, March 10, 2025.

Oracle, a B2B cloud computing and data company, has an extensive customer support system. With its own custom portal ... many B2C brands offer self-service solutions. Think chatbots, comprehensive ...

The reality is that CFOs can recommend a lever for marketing that they've used for other disciplines: outsourcing—also with new service models, such as B2B marketing as a service (MaaS). MaaS brings ...