Dubai: Bought a product in Dubai that didn’t live up to its promise? Struggling to get a refund for a defective item because ...
Consumers who want to submit a complaint to an agency such as the Consumer Financial Protection Bureau face a task that, for ...
Brooklinen, May says, requires “less transformation” than brands he previously led, such as Abercrombie & Fitch and J. Crew.
The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...
The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...
Being attuned to, understanding and adapting to shifting consumer trends will refine your focus and enable your brand to apply itself effectively.
Complaining comes from discomfort, but it can also be a valuable tool for growth, both individually and organizationally.