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Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna partnered with ChatGPT maker OpenAI in 2023 and launched an AI customer service assistant using its technology a year later. The company said last year that AI was doing the work of 700 ...

With OpenAI announcing the shopping vertical inside ChatGPT, artificial intelligence that was once a behind-the ... This capability is powered by integrations with platforms such as Instacart, Klarna, ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.