So when I heard that "buy now, pay later" leader Klarna had launched an artificial intelligence shopping assistant that helps compare products to find the best price for you, I was intrigued.

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Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna partnered with ChatGPT maker OpenAI in 2023 and launched an AI customer service assistant using its technology a year later. The company said last year that AI was doing the work of 700 ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.