While the Consumer Financial Protection Act remains valid law, the reduction in federal enforcement is likely to lead to ...

Consumers who want to submit a complaint to an agency such as the Consumer Financial Protection Bureau face a task that, for ...

Oregon consumers submitted more than 100 privacy complaints to the state’s justice department within six months of the Oregon Consumer Privacy ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

Complaining comes from discomfort, but it can also be a valuable tool for growth, both individually and organizationally.

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

While most complaints are handled by customer support teams, one woman's issue with a faulty pillow caught the attention of Frido’s CEO, Ganesh Sonawane, who responded to her post. An X user shared a ...

Consumers increasingly turn to X (formerly Twitter) to voice grievances about product defects or poor service, often tagging brands directly in their complaints. While most receive responses from ...

When it comes to preparing for an inevitable crisis, you must focus on three key elements: failure, resilience and customer communication. Failure is something leaders want to reduce as much as ...

TPG shares the tale of a cruiser who got banned from Royal Caribbean for excessive complaining, as well as tips for better ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you handle these complaints can be the difference between a one-time buyer and ...