A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with them regularly.

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Three months into his tenure as the 26th governor of the Reserve Bank of India (RBI), Sanjay Malhotra delivered a hard-hitting speech at the annual conference of bank ombudsmen, on 17th March. His ...

Over 21,000 consumer complaints against online food delivery apps have been registered with the FSSAI in the past five years.

While the Consumer Financial Protection Act remains valid law, the reduction in federal enforcement is likely to lead to ...

The FSSAI received over 21,000 consumer complaints against food delivery apps in the last five fiscal years, with issues ...

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

More than 5,200 consumer complaints about food safety were submitted to a dedicated service in Belgium in 2024. The Federal Agency for the Safety of the ...