From leveraging content marketing to using AI to automate processes, these strategies can produce quality leads without the ...

BFSI sector is using redemption strategies to boost customer engagement. Instant and complex redemption are two key types.

Trouble is brewing on the travel horizon. Once seen as a golden ticket to free flights and VIP perks, airline loyalty ...

If you wish to convince your board members and C-level decision makers that loyalty programs, you need to know what customers ...

Gamification tools are often disjointed across verticals. To avoid this, EveryMatrix offers advice on what to look for in a rewards platform.

Customer retention is a high-value differentiator for automotive dealerships. The economics are clear: retaining existing clients is cheaper.

Bend native and hospitality leader Jesse Luersen named general manager and regional sales director ahead of late spring 2025 opening BEND, ORE. (April 17, ...

OpenAI chief Sam Altman wrote in a post on X, “OpenAI usage has gone nuts over the past month.” “But a surprisingly cool ...

In an earlier version of this story, a manager misidentified the office where he dealt with coffee badging. It has been ...

For consumers, the digital landscape creates countless offers for everything we might want and need to spend money on.

Assess and reevaluate constantly. Encourage feedback from customers and adjust your program accordingly. Be flexible and ...

Brian Reeves has been at the forefront of hotel technology innovation, working tirelessly to help hoteliers compete in an ...