Chief People Officer Carina Cortez says the HR function at the talent management platform provider is "client zero" for ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

A self-described “MAGA junkie” says she regrets voting for Donald Trump after she was fired from her job in the federal ...

Running a medium-sized business requires the right software tools to streamline operations, enhance productivity, and improve ...

On February 14, more than 400 employees of the U.S. Fish & Wildlife Service were fired. The employees were informed through a video conference call. The meeting was held between human resources ...

The Trump administration appears to have reconsidered eliminating thousands of seasonal workers at the National Park Service for the 2025 season, the Los Angeles Times reported. The Department of the ...

The awards are given to a select group of large employers that are leveraging HCM technology to drive organizational agility, build people-centric cultures, lead workplace innovation, enable global ...

AI-powered contact center solution for ServiceNow ITSM selected ... Automated workflows that intelligently route employees to voice self-service for routine requests, while connecting them to live ...

Welcome to CalMatters, the only nonprofit newsroom devoted solely to covering issues that affect all Californians. Sign up for WhatMatters to receive the latest news and commentary on the most ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM ...

A federal judge's ruling Thursday that the National Park Service must rehire any employees who were wrongfully fired on Valentine's Day was praised by park advocates. “Today’s ruling by Judge (William ...

Two CFPB employees testify that top officials' plan to fire hundreds of workers remains intact, despite a federal judge's order to block layoffs.