It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI-powered contact center solution for ServiceNow ITSM selected ... Automated workflows that intelligently route employees to voice self-service for routine requests, while connecting them to live ...

Running a medium-sized business requires the right software tools to streamline operations, enhance productivity, and improve ...

Real consultants across a variety of industries reveal their rates for 2025. Here’s what self-employed consultants are ...

The most recent lawsuit is from winter 2024, when the California attorney general announced a $5 million settlement with ...

Recent health inspections in Wayne restaurants revealed food safety violations, including dead pests and rodent droppings.

Employees at the departments who opt in to the Deferred Resignation Program by April 8 would be put on administrative leave ...

In initial integration phases, ServiceNow and Moveworks will deliver a unified, end-to-end search and self-service experience for all employee requestors ... insights like contact details, order ...

The USDA is also offering early retirement to employees who are at least 50 years old with 20 years of federal service, or any age with 25 years of federal service, according to the email.

Here are some items to consider to help determine how much money will be available to you in retirement — and whether you ...

As a new financial year begins on April 6, both workers and retirees face a fresh wave of adjustments. HM Revenue and Customs ...

Jeanne Price told KUOW that leadership at the University of Washington Department of Laboratory Medicine knew her daughter ...