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The Shapiro administration’s handling of a sexual misconduct complaint against a cabinet member, and one reporter’s request to know more about the investigation behind it, may cost taxpayers a lot of ...

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To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

Those complaints — often referred to by the name of the complaint form, LEA-90 — represent what is usually the first step in police misconduct investigations by the board’s staff.