Bartlesville residents can now weigh in on local services and planning through a citywide survey open March 24–April 28.

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

Better CX insights start with forced choices. Learn why decision-based surveys outperform ratings in predicting behavior. The ...

A nascent expansion in U.S. manufacturing has slowed, as the threat of new tariffs has fed into rising prices, a closely watched survey showed. The purchasing managers index, from the Institute ...

One strategy concerns choosing the right survey tool. Analytics can provide working data on the customer journey, which can be essential for providing business insights, but even then the data ...

A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on ...

Customers of communications service providers (CSP) say they prefer to interact with artificial intelligence-powered chatbots in lieu of speaking with a live, human agent via chat or over the phone, ...

An annual traveller experience survey by Which? ranked airlines based on punctuality, customer service, seat comfort and value for money, among other categories. British Airways, the UK’s flag ...

airlines survey - coming joint last for long-haul flights - as research from the consumer champion shows the UK’s flag carrier has also dropped below Ryanair for customer service when travellers need ...

A fishery independent survey generally applies standardized sampling procedures that are consistent across space and time. These procedures specify the statistical sampling design, as well as the gear ...

Below are the results from our customer survey and our unique assessment of company practices. We've combined these to give a total score for each supplier. We surveyed 11,984 members of the general ...