Whether it’s a cyberattack, misinformation caused by AI, executive misbehavior, or a high-profile trial, crises are not a matter of “if” but “when.” And when they happen, leaders must step in and ...

Samana Developers founder Imran Farooqexplains the company's remarkable 22-year journey, and why, with an IPO under ...

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Budget carrier Wizz Air is rolling out a new three-year investment programme intended to prioritise customer service across ...

Looking for the best small business website design? Discover expert tips, templates, and tools to create a professional, high ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

Indeed, last year the RFU announced a four-year community game investment and prioritisation plan as part of ‘a longer-term approach ... Having access to funding is, of course, key to success in any ...

In today's fast-paced digital economy, businesses are leveraging advanced data analytics and real-time processing to optimize customer success. Achyuth Reddy Lakhireddy, an expert in data-driven sales ...