Certinia, the platform for service business, is unveiling its Spring '25 release, complete with AI-powered capabilities that unlock value, increase productivity, and enhance workflow visibility.

Certinia Inc., the developer of services delivery software based on the Salesforce Inc. platform, today released a series of ...

A study by Iantorno and Richards (2025), identifies customer service and associate financial planner positions as pivotal for ...

Having the right tools isn’t just convenient—it’s essential for sustainable growth. The best solutions solve real problems ...

Certinia has rolled out its spring release to customers today, introducing a range of new AI capabilities, with several AI ...

Enterprise Architects are key to bridging business and tech in today’s transformations. Isaac Feldberg of ASUG shares nine essential tips to thrive in the role.

In the fast-paced and ever-evolving world of technology, few entrepreneurs have made as substantial an impact as Innam ...

LIM College offers a one-year master's degree in Consumer Analytics that provides students with data collection and ...

However, AI’s role goes beyond providing data-driven insights. It enhances operational performance and productivity, ensuring ...

As economies grapple with radical changes and new challenges emerge, entrepreneurs and business leaders must embrace ...

Here are five key ways AI improves readiness across organizations. Operational efficiency is key to being prepared for both opportunities and setbacks. AI-driven tools can integrate and analyze data ...