The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

NADIA Global, a leading provider of professional training and corporate development solutions, recently conducted a spe ...

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.

Marcie (not his real name), the production manager, is at a loss trying to solve a recurring issue in their factory. Their problem? Constantly late delivery of their products to customers by an ...

Higharc AI 3D BIM model from 2D sketch. A cloud-based design solution for US timber frame housing presents impressive new AI ...

Read the latest Microsoft news from Engadget's news desk on Xbox, Copilot AI, Azure, Windows, the Office suite of software and more.

Customer service can make ... to find the right agent. Use interactive voice response (IVR) tools to make sure customers reach the right agent. With IVR, customers use an automated system to answer a ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.