1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

A 76-year-old customer withdrew R1 million from his bank after repeated failures to address his complaints regarding ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

According to recent Mitolyn reviews, users are experiencing noticeable improvements in energy levels, digestion, and ...

To no one’s surprise, we live in an economy and time when movie theaters, restaurants and pretty much most businesses in ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Australia’s biggest superannuation funds are promising to clean up their act in the wake of a scathing review.

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find out which fast food chains have the worst customer service.

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Learn how you can benefit from an E*TRADE online brokerage account with beginner-friendly resources, powerful trading tools, ...

Customer service agents started responding to online customer complaint forms, and now the customer advocate is in the mix helping riders with their problems. “They are trying to be more ...