Financial Services and Pensions Ombudsman case studies illuminating for anyone considering lodging a complaint ...

My personal tips would be: write down the points of issue before making the call or writing your email. Explain your point ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

Australia’s biggest superannuation funds are promising to clean up their act in the wake of a scathing review.

To no one’s surprise, we live in an economy and time when movie theaters, restaurants and pretty much most businesses in ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The most recent lawsuit is from winter 2024, when the California attorney general announced a $5 million settlement with ...

On April 1, the national unity ministry lodged a report with MCMC over an alleged racist and provocative statement on X. The ...

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses. These emails ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, ...