Create a personal CV. You may consider using templates or AI ... some of the conventions of UK CVs are not applicable. For example, in much of North America, a short one-page resume is required by ...

When you start running a recruitment agency, it doesn’t take long until you realise that essential recruitment software is ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

Discover how to highlight your sustainability skills and achievements on your CV - tailor your experience to stand out as a ...

As we move into 2025, several trends are shaping the way you should present your CV - aligning your CV with these trends will improve your chances of securing interviews.

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

The pool of candidates looking for a job in Britain grew the most since the pandemic, one of the clearest signs yet that the ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it ...

Per Kristensson and Lars Witell, together with Mohamed Zaki from the Cambridge Service Alliance, are the editors of the new ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Makeup industry favorite implements Klaviyo platform to transform customer insights and engagement, resulting in significant ...