Discover the latest trends and insights in the automotive remarketing industry, tailored for franchise and used car dealers ...

Digital transformation relies on a data-driven strategy to improve decision-making, optimize operations, and enhance customer ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

KPIs are not ROI, and in search and digital marketing, we need to bridge the gap between our KPIs and business outcomes.

A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

The foundation of any effective KPI system starts with clarity about a company’s strategic objectives. Companies must first define their core priorities. Whether the goal is growth, customer ...

What does Armageddon look like to you? Is it a nuclear exchange a la Fallout? A fast-spreading zombie virus in the vein of World War Z and The Last of Us? Or is it more like an old-school disaster ...