Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

Carrie Tharp, VP of Retail and Consumer at Google Cloud, on how the retail landscape has changed since last year's conference ...

By using tools like chatbots, predictive content and behavioural data, businesses can offer smarter experiences, improve ...

According to a recent Blueshift study, 74% of marketing leaders admitted to struggling with cross-channel personalization at ...

Funnel, the proven AI-infused multifamily CRM, today announced the launch of Fenix, in conjunction with selected purchased assets of LeaseHawk and powered by Sierra. Fenix will allow multifamily ...

Each step of the claims and repair process is valuable, and with the help of AI, more thoughtful decisions can be made in a ...

Build a content plan that streamlines workflow, aligns with goals, and drives results. Grab your free template and start ...

The company also built Customer Experience Language Models — enhanced AI ... Data Insights, Data Engineering, Journey, Workflow Optimization, and Experimentation.

Amazon's new "Buy For Me" feature represents a stunning departure from the company's decades-long strategy of keeping ...