Uplatform has announced the release of its latest guide, "Player Journey: Maximizing Profitability at Every Step of the CJM." ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

As the global economy rapidly shifts toward digitalization and sustainable development, MPE is organizing the event ‘Digital ...

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

The fate of Project Slide Wow depends on user interest and engagement, as Adobe monitors social media conversations.

The Pokémon Company has revealed the Pokémon cards that will be available as part of the Pokémon Journey Together pre-release events this weekend. This weekend, Pokémon will hold its traditional ...

A striking new visualization made by climate scientist Zeke Hausfather unfurls like a flower blooming in the spring, its colors moving from blue to red. It may look beautiful but what it reveals ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart some of its most important aspects. So, let’s dig in! The customer ...