The Role of IT in Driving Customer Engagement In today's fast-paced world, customers have high expectations for their buying experiences. From the initial product research to the final purchase ...

She left her corporate job with no plan, picked up freelance slide design work, and built a global agency that now makes millions. Here’s how she scaled from side hustle to powerhouse.

Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Uplatform has announced the release of its latest guide, "Player Journey: Maximizing Profitability at Every Step of the CJM." ...

Delta Air Lines has officially filed plans to stop flying to Faaa International Airport (PPT) in Papeete, French Polynesia..

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...

Project Slide Wow integrates with Adobe Customer Journey Analytics (CJA) to automatically generate PowerPoint slides populated with relevant data visualizations and speaker notes. This allows ...

The Pokémon Company has revealed the Pokémon cards that will be available as part of the Pokémon Journey Together pre-release events this weekend. This weekend, Pokémon will hold its traditional ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart some of its most important aspects. So, let’s dig in! The customer ...