Pan-African operator Orange says it has launched the first-ever 'My Customer, My Boss' initiative simultaneously in its 17 ...

There is a growing level of frustration and disappointment in customer experience (CX) satisfaction throughout the market—just ask any friend, family member, or coworker, and it quickly becomes clear ...

Farmers Bank & Trust has announced the promotion of Megan Kumpe to the position of chief experience officer, effective Monday ...