Check your receipts. Nearly half of all inspections found stores overcharging Arizona customers, and the state only has 13 inspectors on the job.

Complaining comes from discomfort, but it can also be a valuable tool for growth, both individually and organizationally.

The proposed rule would implement the FCRA's definitions of "consumer report" and "consumer reporting agency." It would also implement some of the FCRA's provisions governing when consumer reporting ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

A family evacuated their home because of the LA Wildfires. Then they were evicted from an illegal Airbnb rental they'd ...

Tysons-based Capital One Financial tops J.D. Power’s annual list of top banks in the mid-Atlantic for customer satisfaction for the second year in a row.

Figures recently released by the Australian Financial Complaints Authority (AFCA) show that for the last six months of 2024, ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

The utility redirects customer payments for gas service to its for-profit appliance business, drawing scrutiny from Minnesota ...

TPG shares the tale of a cruiser who got banned from Royal Caribbean for excessive complaining, as well as tips for better ...