Consumers who want to submit a complaint to an agency such as the Consumer Financial Protection Bureau face a task that, for ...

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

The Scottish Legal Complaints Commission (SLCC) has welcomed further improvements in Law Society of Scotland investigation timescales since it made statutory recommendations two years ago. A report pu ...

United Way's website touts its "Commitment to DEI," but the organization no longer has staff focused solely on the effort.

In terms of cancelled journeys, Aberdeen ranked the worst across the UK, with 4.25% of all departures scrapped in 2024 alone.

Going out to eat? See which Alachua County restaurants were rated best by inspectors, and which failed the test.

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, ...

China aims to standardize "comprehensive governance centers" at the provincial, city, and township levels by 2026 to improve the handling of public complaints and dispute resolution.

Rodent feces by clean plates, a cockroach by a wok, cooks who touched customer food after scratching their head or touching a ...