Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

While the Indian judiciary is widely respected for its role in upholding constitutional principles, the lack of an ...

IT is heartening to see Justice Secretary Jesus Crispin Remulla promptly address concerns raised about DOJ officials, particularly those involving potential conflicts of interest or compromised ...

While the Consumer Financial Protection Act remains valid law, the reduction in federal enforcement is likely to lead to ...

In a complaint made against the St. Johns County Airport Authority, a former employee of the airport alleges that she and a ...

While the FSCA acknowledged that numerous banks have made commendable strides in refining their complaints handling to align with regulatory mandates, it also highlighted a series of persistent ...

Complaints accused administrators of failing to properly handle claims made by students that a Casteel High teacher touched ...