Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

While the Indian judiciary is widely respected for its role in upholding constitutional principles, the lack of an ...

IT is heartening to see Justice Secretary Jesus Crispin Remulla promptly address concerns raised about DOJ officials, particularly those involving potential conflicts of interest or compromised ...

The mother of a murdered teenager Ronan Kanda has described the Independent Office Police Conduct (IOPC) review into the ...

While the Consumer Financial Protection Act remains valid law, the reduction in federal enforcement is likely to lead to ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, ...

Homewares are a bright spot for the iconic Australian retailer that recorded a 71.7 per cent plummet in half-year profits in ...