Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

(Tom Fox / Staff Photographer) Luka Doncic’s dramatic return to American Airlines Center for the first time as a member of the opposing team went how anyone in Dallas who’s followed the ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...

The dad of two revealed this ambition during an interview on the "Call Her Daddy" podcast. Ed Sheeran has not only considered doing a country album – he says an "end goal" would be to "move to ...

Wealthy clients now enjoy private bankers. “Human” touches, like financial advisors who call just to check in, are the new premium perks. They’ve struck a balance, with automation for ...

Louane is bringing the mother of all ballads to the Eurovision Song Contest 2025, flying the flag for France with her song ‘maman’. Louane made quite the grand entrance in her Eurovision journey. She ...