YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The call center belonged to Freshwater Software, a now defunct company based in Boulder, Colorado. Instead of traditional ...

Research shows roughly 2,000 South Carolina veterans live in inadequate housing, automobiles, or are couch-surfing.

The Center for Digital Government invites nominations for its Government Experience Awards, taking digital government awards ...

VoxMe / VoxMe VoxMe™, a labor of love and expertise, promises to redefine the day-to-day phone call experience for businesses, customers, and individuals seeking ways to optimize their time. Powered ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...