Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

More than 400 U.S. Fish & Wildlife Service employees were fired in a Valentine’s Day video conference call that left many of them in tears or otherwise heartbroken. But higher-ups at the agency ...

More than 400 U.S. Fish & Wildlife Service employees were fired in a Valentine’s Day video conference call that left many ... National Conservation Training Center in West Virginia.

The post Call Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of Money first on TwistedSifter.

Revenue also surpassed expectations, with actual figures at $3.9 billion versus the forecasted $3.76 billion, indicating a 3.2% beat. Following the earnings announcement, Casey’s stock price ...

options bet to lose its crown to the $100,000 bet in a sign that traders are reassessing their bullish expectations. At press time, the $100,000 call was the most popular BTC options contract on ...

The report highlights that growing economic pressures and evolving employee expectations are prompting organisations to rethink their approach to payroll. Financial stress is increasingly recognised ...

du, the leading telecom and digital services provider, is thrilled to announce an innovative collaboration with Microsoft aimed at enhancing call center ... our customers' expectations in every ...

LivePerson Inc (NASDAQ:LPSN) exceeded financial expectations for Q4 2024, with revenue and adjusted EBITDA both above the high end of guidance ranges. The company has made significant progress in ...