Do you dream of starting a business from home, but you have no clue what type of business to start? Here are 41 small ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

The TTC says some regular service has resumed on the transit system’s Line 1 on Thursday near Union Station after a damaged cable caused significant delays in the area. The transit system first ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The cable was repaired overnight on Thursday and regular service resumed just in time for the morning rush hour crowd, a TTC media spokesperson told the Star on Friday morning. Olivia Harbin is a ...

The No. 1 thing that I am looking for and we’re looking for is learning, agility, curiosity,” says Angela Beatty.

Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, "Genesys has a market-leading vision to provide a broad AI-powered experience ...

This advertisement has not loaded yet, but your article continues below. AUGUSTA, Ga. — If it’s somehow possible to quietly win a green jacket, Corey Conners would be the man to do it ...

In call center administration ... Your ability to effectively diffuse such situations can significantly impact customer satisfaction and your company's reputation. It requires patience, empathy ...

Showcase your company news with guaranteed exposure both in print and online Gather your employees for an afternoon of games as we honor the Best Places to… Network with our region's hottest ...

AFP becomes one of the main source for international news. We've got various news from around the world. I can say that AFP news content is diverse and credible, and they can fit with the ...

Conflicting reports from the National Parks Service and The Marvelous Microschool in Kingman emerge after a massive rescue near Lake Mead involving 28 hikers. The City of Phoenix is seeking ...