Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Yersultan Sapar is cofounder & CTO at Perceptis AI, an AI platform for SMB consulting to generate custom proposals with a ...

The worst part? The investors were deceived that it's an AI-powered shopping app when it's actually operated by call center workers in the Philippines. Introduced seven years ago, Nate was hailed ...

The Evals API offers a programmatic approach to these functions, enabling integration into various parts of a user's workflow. This new tool complements ... users in achieving better outcomes from ...

AI call center technology is AI call center technology is enhancing the customer experience while improving the daily workflow for agents. This article will explore how call center AI is changing ...

n8n has announced the integration ... AI protocols. For example, the MCP server node can connect an LLM to a calculator tool, allowing the model to perform mathematical operations within a workflow.

OpenAI has recently launched its Responses API, a sophisticated toolset ... real-time data retrieval and dynamic workflow creation ensures that AI agents remain effective and relevant in an ...

Designed for IT professionals and business users, the Skyvia Public API ... data integration platform for ETL, ELT, Reverse ETL, data migration, one-way and bi-directional data sync, workflow ...

EYEOPENER. OH, GOOD MORNING TO THE STUDENTS AT CENTER SCHOOL. OUR KELLY ANN CICALESE RECENTLY GAVE A WEATHER PRESENTATION THERE. THE GIGGLES WERE ON CINDY WAKE-UP CALL DOING. IT’S EASY TO RECORD ...

Tulsa Mayor Monroe Nichols, City leaders and Family & Children’s Services celebrated the integration of mental health clinicians in the City’s 911 Call Center on Monday. According to the City ...

an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company. Payers’ contact centers often deal with high call ...