TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

The pizza chain created an innovation team focused on utilizing Google Cloud's AI, ML and data analytics capabilities.

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Nagarro strengthens its SAP CX capabilities with the strategic business transfer of Notion Edge France 02.04.2025 / 17:59 CET/CEST The issuer is solely responsible for the content of this announcement ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

The firm wanted to provide employees with the same high standard of service and support that it offers to customers.

The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving ...

DALLAS, March 25, 2025 /PRNewswire/ -- Women In Bio (WIB) celebrates an expansion of its Executive Women In Bio program that supports access to networking, community and collaboration for the ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Industry experts and CX leaders explore digital transformation, communication strategies, and the future of customer engagement. CHARLOTTE, NORTH ...

Instead, the business has always focused on building its brand and differentiating itself from the competition via customer experience (CX). This ranges from the little touches, like getting children ...