Witnesses have described standing helplessly and paralyzed by the horror of people screaming for help or jumping out of windows as flames tore through a 12-story hotel at a popular ski resort.

Some had returned to the hotel year after year. Their deaths — amid dozens of others at the hotel — have stirred grief and outrage.

Twenty children were among the 76 fatal victims of a fire that spread through a Turkish ski resort in the early morning hours of Jan. 21, according to local media. The fire took place at the Grand Kartal Hotel in the resort of Kartalkaya in northwestern Turkish province of Bolu.