A complainant has entered into formal mediation after claiming an insurer was displaying ‘sludge tactics’ on a payout of a ...

Defined benefit transfer values remained stable throughout 2024 but saw a “significant decline” in the final quarter of the ...

MetLife UK has paid out more than £27mn on more than 27,000 individual protection claims in the past 12 months.

Advisers have expressed strong support for the campaign to fix letters of authority in 2025 but urged for greater ...