With so many platforms available today, how do you choose the right call center software for your business? Whether you're launching a new contact center or upgrading your existing one, here’s what to ...

If your business is still using basic ringtone, it’s time for an upgrade to Interactive Voice Response (IVR). Here's why intelligent voice response systems are transforming the way companies handle ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

Gambia has a growing telecommunications sector, with an increasing number of mobile phone users. As of recent reports, there are approximately 2.7 million mobile phone users in the country, indicating ...

Lesotho, has seen significant growth in its telecommunications sector. The country has over 2 million mobile phone users, representing a high penetration rate given its population of around 2.3 ...

Cameroon has a robust telecommunications sector with over 24 million mobile phone users, reflecting a high penetration rate across the country. Internet penetration stands at around 60%, indicating ...

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...