I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Many organisations struggle with strategy adoption due to a lack of team buy-in and engagement, often stemming from unclear ...

The giving and recognition go beyond fake money, though. Employees are allowed to give coworker bonuses of $50 per month when ...

JSX offers semi-private travel at affordable prices. Travelers can show up 20 minutes before departure, and don’t have to ...

Southwest Airlines will start charging many customers for checked bags in late May, marking the end of a longtime perk for the airline.

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

Now that spring is officially here, the time to enjoy the outdoors begins. Zappos is having an epic sale on HOKA’s Clifton 9 this week, the one-stop-shop for all things footwear also made the ...

Forget HOKA and Brooks, runners are moving On. The Cloudrunner 2 was originally $150 but is now $135 after Zappos' markdown. This markdown is the lowest price this shoe has been in the past 30 days.

Thankfully, Zappos has us covered. The retailer recently dropped an endless assortment of cute clogs and mules on its site, including picks from Tory Burch, Dr. Marten, Hunter and more.