When Chris Van Gorder became president and CEO of San Diego-based Scripps Health in 2000, the system was made up of a group of hospitals effectively in competition with one another. “Every hospital ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

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Eric Yuan was not happy at Cisco Systems even though he was making a salary in the high six figures, working as vice ...