Certinia Inc., the developer of services delivery software based on the Salesforce Inc. platform, today released a series of ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Customer expectations continue to grow, with rising demand for seamless, connected, and personalized experiences across sales, marketing, and service. However, meeting these demands can be a complex ...

In the realm of account management, you'll often find yourself navigating the tricky waters of data analytics and client expectations. It's a delicate balancing act, especially when the numbers ...

Project Slide Wow integrates with Adobe Customer Journey Analytics (CJA) to automatically generate PowerPoint slides populated with relevant data visualizations and speaker notes. This allows ...

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...