NPS or Net Promoter Score is a key metric used in the airline industry to measure customer loyalty and satisfaction. Currently, American Airlines (NASDAQ:AAL) does not match the Wi-Fi and ...
Delta Air Lines, the air carrier, has seen an increase in its Net Promoter Score (NPS) despite the COVID-19 pandemic. We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it ...