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American Airlines eyes free Wi-Fi as it looks to keep up with rivals
NPS or Net Promoter Score is a key metric used in the airline industry to measure customer loyalty and satisfaction. Currently, American Airlines (NASDAQ:AAL) does not match the Wi-Fi and ...
Warc2y
Even as COVID-19 grounds airline, Delta’s NPS soars to new heights
Delta Air Lines, the air carrier, has seen an increase in its Net Promoter Score (NPS) despite the COVID-19 pandemic. We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it ...