A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...
Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.
Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.
In the past five fiscal years, more than 21,000 consumer grievances have been registered with FSSAI against online food ...
The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with ...
Three months into his tenure as the 26th governor of the Reserve Bank of India (RBI), Sanjay Malhotra delivered a ...
The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.
The FSSAI received over 21,000 consumer complaints against food delivery apps in the last five fiscal years, with issues ...
Complaints Management Industry Review Report reveals significant consumer dissatisfaction with complaint handling processes ...
A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while ...
Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the transformative power of artificial intelligence (AI).
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