A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

In the past five fiscal years, more than 21,000 consumer grievances have been registered with FSSAI against online food ...

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

The FSSAI received over 21,000 consumer complaints against food delivery apps in the last five fiscal years, with issues ...

Complaints Management Industry Review Report reveals significant consumer dissatisfaction with complaint handling processes ...

The National Financial Ombud Scheme (NFO) revealed that fraud remains the largest category of complaints handled by the ...

A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while ...

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

More than 5,200 consumer complaints about food safety were submitted to a dedicated service in Belgium in 2024. The Federal Agency for the Safety of the ...

NatWest aims to enhance customer experience and streamline operations through access to advanced GenAI technology ...