Miika Mäkitalo, CEO of HappyOrNot, sheds light on the crucial connection between patient experience (PX) and employee experience (EX), highlighting the indispensable role of healthcare staff in ...

A new customer experience framework is needed to consolidate ... sentiment, and emotion; and employee feedback sources. An essential part of a listening program is bringing all data together. That can ...

The conversations are based on the employee experience framework which has the entire question bank curated by People Science team based on seven experience drivers and 52 corresponding elements ...