The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

NADIA Global, a leading provider of professional training and corporate development solutions, recently conducted a spe ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Higharc AI 3D BIM model from 2D sketch. A cloud-based design solution for US timber frame housing presents impressive new AI ...

Read the latest Microsoft news from Engadget's news desk on Xbox, Copilot AI, Azure, Windows, the Office suite of software and more.

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

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Researchers at Washington State University have developed a new forecasting model that helps companies more accurately ...