The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

I’d like to speak to the manager.” “I’d like to make a complaint…” These are phrases you’d expect to hear behind the counter ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...