The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

The SSA, which pays out $1.4 trillion in benefits to 73 million Americans annually, still plans to mandate an in-person visit ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

The Nigerian Electricity Regulatory Commission (NERC) says electricity distribution companies (DisCos) across the country ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Lawpath used Anthropic Claude on Amazon Bedrock to develop Lawpath AI, a generative AI solution that increases efficiency and ...