GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Video cover letters could give applicants an edge in a competitive job market by showcasing their skills, personality, and ...

For Meghan Markle, not all publicity was good publicity. The "Suits" alum was said to be ecstatic when she nabbed the cover of Vanity Fair in 2017. But once the issue hit newsstands, both the ...

A song cover by New England native Noah Kahan featured in a new promotional video for the 2025 Masters golf tournament is sparking backlash from fans. The video, produced by ESPN, includes Kahan ...

Weeks after the release of “Vulture 2,” BMG sent a cease and desist letter demanding written compliance to refrain from further copyright violations, which was ignored. A representative for ...

Cover letter critics argue that recruiters don’t read cover letters and that they are a waste of everyone’s time. Explore HBR HBR Store About HBR Manage My Account Follow HBR Harvard Business ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...