Operational cost coverage is also a major determinant of utility performance. Ideally, water utilities should maintain a cost ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Private 5G network provider announces successful certification of Celona Neutral Host with AT&T public cellular network services and validates light-touch private/public model.

The global order management market is experiencing unprecedented growth, driven by the increasing complexity of B2B and B2B2C ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

A simple rule of thumb is the LTV to CAC ratio, which measures how efficiently you acquire and retain customers. According to a 2024 report by McKinsey, top-performing companies focus on customer ...

Understanding the state of the economy can help investors make decisions Robert Kelly is managing director of XTS Energy LLC, and has more than three decades of experience as a business executive.

Digital transformation is important but extremely challenging. Organizations invest funds, involve people, and spend significant amount of time and energy on digital transformation projects, but due ...

A panel of marketing leaders at e4m Performance Marketing Conference 2025 discussed the evolving landscape of marketing technology (MarTech) and its role in optimising digital marketing efforts ...

Rob Lancit, VP of Franchise Development at Stratus Building Solutions, is a seasoned entrepreneur with 30 years of franchising expertise. It goes without saying that customers are the lifeblood of ...

Leader of the Opposition Pritam Singh submitted several questions about SPH Media Trust during the Ministry of Digital Development & Information's Committee of Supply debate on Mar. 7 ...