Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

A broad coalition drawn from across the ranks of Europe's tech industry is calling for "radical action" from European Union ...

To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

The panel discussion on whether customer experience is a cost center or a profit maker concluded that CX is indeed a profit ...

Addressing the question about key performance indicators (KPIs) for MarTech, Joshi stressed the importance of customer-centric metrics. "One of the first things we learned is that the customer is ...

Digital transformation relies on a data-driven strategy to improve decision-making, optimize operations, and enhance customer ...

Advanced trim management to increase margins and consistency Whether you supply and sell trim or create batches for internal further processing, discover how Marel’s SensorX Accuro can help..Read More ...

Discover the latest trends and insights in the automotive remarketing industry, tailored for franchise and used car dealers ...

Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and ...

The Love Notes initiative is part of Kitopi’s effort to bring an emotional connection to the delivery experience.