Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

“And there doesn’t really seem to be any parameters regarding its use.” After a customer provides a saliva sample, DNA-testing companies like 23andMe provide a profile of a person’s genetic heritage.

The internet is captivated by a viral video showcasing his transformation from street marketer to a tech icon worth $44.6 billion. His story symbolizes relentless ambition and innovation. Lei Jun, ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and ...

TTEC Digital offers a wide range of AI-enabled solutions and managed services, including CRM, contact center modernization, workforce enablement enhancements, customer experience transformation ...

The economic transformation wrought by globalization has been painful, stripping communities of prospects and contributing to the opioid epidemic. Administration officials argue Trump’s policies ...