Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

AUSTIN, Texas, April 15, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, earned five 2025 ...

What the industry needs is a strategic implementation of AI to improve efficiencies and enhance customer experiences ... tools to project their taste experience, producing personalised ...

This is precisely where the strategic integration of interactive remote support technology becomes exceptionally relevant. As ...

As organizations pursue digital-first service models, CCaaS is emerging as a key enabler of operational agility and customer experience transformation. According to Amandeep Khanuja, Practice ...

Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia India’s Project DigiTide is a testament to Veolia's innovative and ...

will host its 19th Annual Tools for Transformation Conference on April 25 and 26, 2025, at El Camino College in Torrance. The two-day event, supported by the California Department of Developmental ...

Digital Transformation Leadership In his prior role, Mohanvel led the successful deployment of Neptune Software's Digital Experience Platform to develop seven advanced mobile applications that ...

New pedestrian routes including a footbridge to Bury’s Metrolink will be the ‘first stage’ in a huge £80m transformation ... to transform the passenger experience.” ...

Of course, the rise of AI is transforming the world and the way we interact with digital services, making its integration ...